FraudEYE Alerts

Added debit card security.

Suspicious Activity Alerts

Your account security is important to us. That’s why we are continually working to detect potential fraudulent activity on your debit card with 24/7 monitoring and bringing you free tools like Civista FraudEYE to safeguard your account.

How Does FraudEYE Work?

Our 24/7 monitoring programs continually review your account for potential fraudulent activity. If we detect suspicious debit card activity, Civista FraudEYE alerts you by email, phone or text.

When you receive a FraudEYE alert, we’ll ask you to verify that you authorized the transaction in question. For added protection in certain suspicious situations, we may block further use of your card until we receive confirmation from you that the requested transaction is legitimate.

Civista FraudEYE’s automated notifications allow us to quickly and securely communicate with you and suspend or reactivate your card if necessary.

Enroll Today for Text Alerts

Enrolling is easy. Text 'CIVISTA' to '47334' to opt-in for debit card fraud alerts.

Online Enrollment

Frequently Asked Questions

What does FraudEYE do for me?

Civista Bank monitors transactions on your debit card for potential fraud. When we identify a suspicious transaction, we may contact you to verify that transaction with you. In certain situations, we may block further use of your card until we receive confirmation from you that the requested transaction was legitimate. FraudEYE establishes a way that we can communicate with each other faster and thereby unblock your card more quickly.

How will Civista Bank contact me with FraudEYE alerts?

Civista FraudEYE alerts you automatically by email and phone, using the email address and home phone number we have on file for you. If you prefer a text message instead of a phone call, text “Civista” to 47334 from your mobile phone number on file with the Bank to opt-in for text messages.

What makes a transaction appear suspicious and generate a FraudEYE alert?

Our fraud alert service encompasses multiple strategies driven by current fraud trends. We look at many variables when determining that a transaction is suspicious and potentially fraudulent. These factors may include: the quantity, dollar amount and frequency of transactions; merchant type; and location.

What if I respond that a debit card transaction was NOT authorized?

We will suspend your debit card from future use until we verbally confirm your transaction was unauthorized. If your card is permanently deactivated, a new card with a new card number will be ordered, and your new card automatically will be registered in the FraudEYE program under the phone and email on file. If you are opted-in to FraudEYE text alerts, you will continue to receive alerts for your new card at the mobile number in our records.

TRAVELING OUT OF STATE OR OUT OF THE COUNTRY?

Contact us at 888.383.5133 to avoid debit card service disruptions. We want to be sure your account is safe and your trip is worry-free.

Standard wireless carrier charges may apply.

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