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Mobile App FAQs







ANDROID USERS:

Open the Google Play Store > Tap Search > Enter 'CB-Mobile Banking' > Select the CB-Mobile Banking App > Click Install.

APPLE USERS:

Open the App Store > Tap Search > Enter 'CB-Mobile Banking' > Select the CB-Mobile Banking App > Tap Download.
CB-Mobile Banking App Icon

Mobile App minimum requirements:

iOS 11.0 or higher

Android 7.0 or higher


Text Banking Minimum Requirements

Multimedia Messaging Service (MMS) capable device.


In addition, all devices must support TLS 1.2 or higher.
While major mobile browsers are supported, our Mobile App provides the most
secure and consistent experience for users on mobile devices and tablets.

Account data is not stored on your phone. For precautionary measures, we recommend having your device passcode protected. In the event of a lost or stolen phone, we recommend updating your Digital Banking security password.  

Your Digital Banking security alerts include notifications to your contact information on file for any attempted User ID or Password changes.

If your new phone has the same number and provider, no changes are necessary. If you switch phone numbers, then you will need to update this information in your Civista Digital Banking account since confirmation text messages will be sent to the mobile device registered here.

The app is designed to support two versions back for iOS and three versions back on Android. Users on unsupported versions cannot update to the latest version of the app or install the app. For the best user experience, users should be using one of the most current versions.

If your device meets the minimum requirements, contact our Digital Banking Team at 844.842.0268.

Yes, the Mobile App uses the same security standards as Digital Banking. In addition, your account information is not stored on your phone and text messages do not contain personal financial information.



























* Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android is a trademark of Google, Inc.

Standard wireless carrier charges may apply.

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